Refund & Cancellation

Refund & Cancellation Policy

At Mostcart, customer satisfaction is our priority. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation

  • Orders can be canceled within 12 hours of placement, provided they have not been processed or shipped.
  • Once an order is processed or shipped, cancellation requests will not be accepted.
  • To request a cancellation, please contact our support team immediately.

2. Refund Policy

  • Electronics items are non-refundable. Please ensure you review product details before purchasing.
  • For other eligible items, refunds will be processed under the following conditions:
  • The item must be returned in its original packaging and unused condition.
  • An unboxing video is required as proof to process any refund claims.
  • The return request must be initiated within [Insert Return Window] days of delivery.
  • Refunds will be processed within 3-4 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs.

3. Exchange Policy

  • If you receive a defective or incorrect item, we will offer an exchange for the same product, subject to availability.
  • The same unboxing video requirement applies to exchanges.
  • Exchanges must be requested within 5-6 days of delivery.

4. Non-Refundable & Non-Returnable Items

  • Electronics items
  • Opened or used personal care products
  • Items without proper proof of damage (i.e., unboxing video not provided)

5. How to Initiate a Refund or Exchange

  • Contact our customer support team at jalharenterprise@gmail.com with your order details and unboxing video.
  • Our team will review your request and provide further instructions.

6. Contact Us

For any refund or cancellation inquiries, please reach out to us at

📧 Email: Ankurgujarati07@gmail.com

📍 Address: Sanala, Roghel, Rajkot, Gujarat, 360410